I translate complex business requirements into practical, scalable technical solutions—across payments, APIs, system integrations, and emerging AI workflows.
I'm a Technical Business Systems Analyst with experience in payment technology, API and system integrations, process improvement, and cross-functional technology delivery.
My background in technical writing helps me bridge business and engineering teams—transforming operational challenges into clear requirements, reliable implementations, and documentation that people can act on.
I'm also exploring how AI agents can improve business workflows while preserving deterministic controls, security, and traceability.
Connecting business operations, technical teams, and implementation outcomes.
Banc of California
Lead technical discovery, requirements, and delivery coordination for payment gateways, API integrations, processor connectivity, merchant onboarding, and platform migrations.
Wizeline
Created API documentation, developer portals, cloud migration guides, security documentation, and reusable technical content in collaboration with engineers and product teams.
Arkadi
Produced and translated specialized pharmaceutical, legal, and quality-assurance documentation with an emphasis on clarity and accuracy.
Telasist
Led teams, training, executive reporting, and operational documentation; supported ISO 9001 and ISO 27001 initiatives.
A blend of analytical, integration, and communication skills—with an emphasis on getting solutions into operation.
Requirements analysis, REST APIs, gateways, migrations, dependencies, and production validation.
Payment lifecycles, merchant platforms, reconciliation, processor integrations, and ISO 8583 concepts.
AI agents, structured tool calling, voice interaction, state management, and controlled automation.
Stakeholder alignment, process improvement, requirements, SOPs, and cross-functional execution.
A practical demonstration of business-centered agent engineering—not just an LLM-powered chat interface.
An invite-only text and real-time voice support agent for a fictional payments company. Built to demonstrate business-case analysis, structured API tool execution, explicit confirmation, authorization, and durable application state.
Invite-only access. The demo requires a private, single-use invitation link. Email me to request access; the general demo URL does not grant entry.
Requirements and alternatives evaluated before selecting a tool-enabled support agent approach.
Confirmation, validation, session authorization, quotas, and idempotent ticket operations.
LLM inference, voice infrastructure, API gateway, and PostgreSQL persistence; simulated payment data.
Open to conversations about business systems, payments technology, systems integration, and applied AI.